Every single order placed at teame.co is hand-picked and packed by a member of our team in our Alberta warehouse. It’s staffed every day to ensure your delivery day comes as quickly as possible.
How long will it take for my order to arrive?
First, let’s talk processing times. It typically takes 2-3 business days to process an order but that number may increase to up to 10 business days in higher volume periods.
A tracking number is assigned by the shipping carrier when your order is processed, and once it leaves our warehouse in Alberta, Canada (woohoo!) you’ll receive an email with your tracking information.
Shipping times depend on Canada Post and typically look like this:
| Shipping to | Delivery time once shipped (metropolitan) |
Delivery time once shipped (rural) |
|---|---|---|
| Quebec | 5-9 business days | 8-13 business days |
| Ontario | 5-6 business days | 6-13 business days |
| Atlantic Canada | 4-7 business days | 7-13 business days |
| Prairies | 3-5 business days | 5-13 business days |
| British Columbia | 3-5 business days | 5-13 business days |
| Northern Canada | 6-7 business days | 8-13 business days |
Just a friendly reminder from one tea lover to the next: we unfortunately don’t have control over delivery times once we hand it over. That means if you have concerns about shipping delays, you’ll need to reach out to the carrier directly for any updates—we really wish we could help get it to you even faster, but our focus is on making sure we get it out the door as quick as we can!
How much does shipping cost?
Tearrific news! We offer free shipping on orders over $100. All other orders ship at a flat rate of $9.99.
Where do you ship to? Who delivers my tea?
We currently ship within Canada via Canada Post. We’re unable to choose alternative carriers or ship to other countries at this time.
How can I track my shipment?
Visit your My Account page at any time for an update on the status of your order, using the tracking number from your email.
My order didn’t arrive. What do I do?
We got you! What you’re going to want to do is check the tracking information you received via email from the carrier. This will let you know where your package is currently located and its estimated (or updated) arrival.
If your order says it was delivered and you can’t find it, please contact the carrier directly.
My order was re-shipped to TEAME. What happens next?
If your order was returned to sender, it’s most likely due to an incomplete address, leaving the shipping carrier unable to deliver to your doorstep.
Here are some tips and tricks on how to make sure your order gets to you successfully:
- Please verify that your address is the one registered with Canada Post.
- If you live in a building that requires a unit number, please make sure this is included. Please include your unit number before the street address (e.g., 215-123 Avenue B).
- If your package is left at your local post office, please retrieve it at your earliest convenience. Most post offices will only hold your package for 5 business days before returning it to sender.
What is your return policy?
We stand behind everything we sell, and hope you’ll love your items as much as we do! But if you don’t? Not to worry—just get in touch with us within 14 days and we’d be happy to assist.
Keep in mind all gift cards, promotional, and clearance items are final sale and non-refundable. We reserve the right to address customer concerns, returns and exchanges, on a case-by-case basis, and reserve the right to issue a gift card instead of a refund for merchandise.
Did we get it wrong?
If your order is incorrect, damaged, or incomplete—please fill out Contact Us within 14 days and we’ll find the best way to make it right for you. Easy peasy, lemon squeezy!
Not your cup of tea?
If you’re really not feeling your purchase, please fill out Contact Us within 14 days and we’ll find a solution together. Please note that online orders cannot be returned in-store.
How long does it take to process the refund from my online order?
If you receive a refund back to your credit card, debit card, PayPal, or Apple Pay, you should see the refund within 10 business days of it being processed. Please note that this may take longer depending on your financial institution.
If you originally paid with a TEAME gift card, we would be happy to provide a replacement card with the refund value or issue a return on the original gift card within 48 hours.
Please note that if the original payment method you used is no longer valid, we cannot process a refund to a different method of payment. In these circumstances, we can provide a TEAME gift card with the refund amount.